My prior post here of December 23 promised information about the latest version of Vision, the desktop knowledge management tool from Mirror Worlds Technologies, Inc. (MWT). I would never have predicted that it would take a month for me to report back on this matter, but problems with the application prevent me from using the software and technical support as been unable to find a solution.
Once Vision had catalogued the information in my PC, I opened the application and began exploring its features. I quickly noticed that the thumbnail service was not working.
Click on the image to enlarge it.
One of the brilliant ideas incorporated into the robust knowledge management software is that a small graphic of a document pops up instantly when the user runs their mouse over the stream of small cards that represent search results. Each of these small cards represents a file, email message, or a task, calendar or memo item located somewhere on the PC, network or Internet. The rapid perusal of thumbnail images of search results is an amazingly fast way to scan the results to find exactly what you are looking for. So, Vision without thumbnail images is all but useless.
It took me a few days to establish technical support privileges (my Scopeware reseller status did not automatically qualify me for such support). I worked with the MWT support technician for the next few weeks. During this time I created a number of debug files and sent them for review--these files contain detailed information about the functions of the application over a short period of time. We tried uninstalling the application and making a number of changes in the Windows Registry, but nothing worked. So, here we are a month later and still Vision is not working correctly on my system.
The worst thing about the situation is that if I open the Vision Viewer to run a search, Vision not only has no graphic images to display, but the software freezes my system when I try to close the application and I must restart my computer.
My last communication from MWT was ten days ago. I have sent two messages, the most recent two days ago, asking for a status report and offering to do more work on my end to assist in finding a solution to the problem, but I am getting no response from the MWT team.
I continue to hold out hope that the problem will be resolved and I can give a more complete review of Vision. In the meantime, I will focus on other things.
