My Internet service stopped functioning last Friday--no email, nothing. Calls to Cox technical support confirmed that the problem was something that could not be remedied over the telephone and a service technician would have to make a house call. Unfortunately, the earliest they could schedule the repair was on Monday, late afternoon.
So, Janet and I enjoyed a lovely weekend together. I read most of the Da Vinci Code (good book!), we went to the Scripps Aquarium with our friend, Kay Chandler, and on Sunday afternoon we drove to Irvine and watched Matrix Reloaded on the huge IMAX screen there. The weekend also included long walks together; breakfast a Cafe 222; two viewings of Lord of the Rings: the Two Towers (via DVD from Netflix); church worship service; a trip to the Farmer's Market, Whole Foods and Ralph’s; dinner at El Pollo Loco and Red Robin; and, only the occasional email checks via my wireless phone.
Kevin, the service technician who arrived on Monday, was great. He’s a 20-year veteran with Cox who really knew his stuff. It seems someone had been playing in the Cox panel on our floor. Once all of the contraband hardware was removed and the box restored to normal, all was well.
This is the first serious problem I have had with Cox Internet service. The pipe is fast and reliable. I was glad to learn that the problem was sabotage instead of bad Cox equipment or a bad cable modem.
Now, we'll see if one of the little old ladies on my floor tries to mess with the service again.
